Smiley Car & Commercial Ltd 
Smiley Car & Commercial Ltd 
Ring today for an appointment to view 
01206 735216 or 07768 821383 
Terms & Conditions of Sale 
A customer committing to a purchase prior to physically seeing their preferred vehicle, is classed as a distance sale. This applies to all click and collect and delivered purchases. A closing agreement to purchase a vehicle on our premises is not classed as a distance sale. Vehicles being used by a business or individual for business use are not subject to the distance selling regulations and as such the information on this page does not apply. 
Therefore with the above in mind, a no quibble 14 day return to seller guarantee from the point of the customer taking delivery of the vehicle is offered by us. The vehicle, together with all paperwork supplied will need to be returned to our premises within the 14 day period, by the customer and be in the same condition and cleanliness as provided at the time of sale. A reasonable mileage allowance will be acceptable, being the distance of a normal test drive of 20 miles (mileages over and above the 20 mile allowance will be charged at the rate of £1 plus VAT per mile, excluding the return mileage to our premises). Any damage sustained to the vehicle whilst in the customers possession or an unclean vehicle being returned, will be subject to additional charges this being the cost of any rectification work to it. Proof of payment origin and identification will need to be produced. A refund will not be paid until the V5 registration is in our possession. Please refer below to our full terms and conditions relating to your right to cancel. 
Distance Purchase - Your right to cancel 
You have the right to cancel tthe contract within 14 days without giving any particular reason. 
The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, 
collect or take delivery of your vehicle. 
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement 
sent by post or email to our address.  
To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your 
exercise of the right to cancel before the cancellation period has expired. 
Effects of cancellation 
If you cancel this contract, we will reimburse to you payments received from you, including the cost of 
delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or 
a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement 
is subject to the following conditions: 
• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is 
the result of unnecessary handling by you. Anything over and above a standard test drive will be 
considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In 
addition, we will also be entitled to make a deduction for any damage or excess wear. 
• We will make the reimbursement without undue delay, and not later than 14 days after the day we 
receive back from you the vehicle and all documents which were supplied including, but not limited to, 
service histories and the V5 documentation. 
• We will make the reimbursement using the same means of payment as you used for the initial transaction, 
unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the 
reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking 
payment from you to cover any negative equity. 
• We will withhold the reimbursement until we have received the goods and all paperwork, including the V5 
registration document back in good order. 
• It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days 
from the day on which you communicate your cancellation of this contract to us. 
• You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until 
it has been accepted back to our premises. 
• You will have to bear the direct cost of returning the goods and take full responsibility for the safe return 
of the vehicle. 
• You are only liable for any diminished value of the goods resulting from the handling other than which is 
necessary to establish the nature, characteristics and functioning of the goods according to the previous 
reference to test drives. 
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